Contact Us
How to Reach Us
If you are experiencing a medical emergency, call 999 immediately. If you need urgent medical advice outside of our hours, contact NHS 111 by phone or online at 111.nhs.uk. The GP Service is a non-emergency consultation service and cannot provide emergency care.
When We're Available
Messages sent outside opening hours will be responded to the next morning. If your query is about an active prescription or urgent clinical matter, please call us during opening hours for the fastest resolution.
Contact the Right Team
Common Questions
You can cancel or reschedule your appointment by logging into your account and selecting "My Bookings," or by contacting our bookings team at bookings@thegpservice.co.uk or calling 024 7745 0727. We ask for at least 2 hours' notice for cancellations. Same-day rescheduling is subject to availability.
Prescriptions are sent electronically to your chosen pharmacy, usually within minutes of your consultation. If your pharmacy says they haven't received it, please contact us at clinical@thegpservice.co.uk with your booking reference and the name and address of the pharmacy, and we will resend it immediately.
If your consultation did not take place due to a technical issue or clinician unavailability, you are entitled to a full refund. If you attended your consultation and received clinical advice, a refund is not normally offered, as the service has been provided. Each case is reviewed individually — please contact hello@thegpservice.co.uk to discuss.
Under UK GDPR, you have the right to request a copy of all personal data we hold about you (a Subject Access Request). Email privacy@thegpservice.co.uk with your full name, date of birth, and a description of the data you're requesting. We will respond within 30 days.
Employers and universities can verify fit notes using our online verification portal. The verification confirms only whether the document is valid and the dates it covers — no diagnosis or clinical information is shared. Visit our Fit Note Verification page for details.
Please email hello@thegpservice.co.uk with a description of the issue, the device and browser you're using, and any screenshots if possible. If the problem is preventing you from attending a scheduled consultation, call us on 024 7745 0727 and we'll arrange an alternative.